Jio reaches 300 million 5G customers as AirFiber grows

Jio reached 300 million 5G customers in Q2 FY27, up 66 million from Q2 FY26, while JioAirFiber reached 15.1 million subscribers within a roughly 30 million fixed-broadband home base. Revenue from operations rose 11.4% year on year to Rs 40,475 crore as monthly data use reached 44.2 GB per customer.

What drove Jio to 300 million 5G customers?

Jio added 15 million 5G customers in Q2 FY27, taking its 5G base from 285.0 million in Q1 FY27 to 300.0 million. The base stood at 234.4 million in Q2 FY26, producing the disclosed 66 million year-on-year increase. Jio attributed adoption to its differentiated True 5G services.

Jio's total customer base rose by 9.1 million during Q2 FY27 and by 36.0 million from Q2 FY26 to 542.4 million. The disclosed figures imply that the 300.0 million 5G base was about 55% of total customers at the quarter end. Jio also said its active mobility additions were twice the industry's additions in Q2 FY27.

The presentation said Jio had more than 60% customer market share in 5G subscribers, citing Telecom Regulatory Authority of India, or TRAI, data for September 2026. It also described Jio as the world's largest 5G operator outside China and said its 5G base exceeded the combined base of the two largest US operators, though the presentation did not provide the underlying US subscriber figures.

How fast is JioAirFiber expanding Jio's home broadband base?

JioAirFiber added 1.1 million customers in Q2 FY27, reaching 15.1 million subscribers from 14.0 million in Q1 FY27 and 9.6 million in Q2 FY26. Its 5.5 million year-on-year increase was part of a fixed-broadband home base of about 30.0 million subscribers, which Jio identifies as its home business.

Jio's total home base increased from 28.6 million in Q1 FY27 and 22.7 million in Q2 FY26 to 30.0 million in Q2 FY27. The increase was 1.4 million sequentially and 7.3 million year on year. AirFiber, including UBR, accounted for about half of the total disclosed home base at the end of Q2 FY27.

Jio said it was the world's largest fixed-wireless access, or FWA, provider and that its net additions were twice those of the nearest competitor in the preceding three months, citing TRAI data for September 2026. It also said its UBR solution uses point-to-multipoint access. The presentation does not disclose separate JioAirFiber revenue, churn or average revenue per user.

Is higher data use translating into engagement for Jio?

Jio reported monthly data consumption of 44.2 gigabytes, or GB, per customer in Q2 FY27, compared with 43.7 GB in Q1 FY27 and 38.7 GB in Q2 FY26. The 5.5 GB year-on-year increase equates to about 14%, while total data traffic grew to 71.3 billion GB from 58.4 billion GB a year earlier.

Jio links the usage increase to its 5G standalone network and digital services spanning streaming, music, live sports, education and productivity tools. Its set-top-box offering includes more than 1,000 television channels, over-the-top applications, unlimited Wi-Fi, cloud gaming and JioPC. Jio reported average daily set-top-box duration of more than five hours per customer.

Jio said monthly data consumption per customer was 1.3 times that of its nearest competitor in the preceding three months, based on that competitor's quarter ended June 2026 result. Its stated operating model is to grow mobility, home and business customers, deepen engagement and retention, and convert scale into profit and cash through operating leverage, cost efficiency and capital allocation.

What changed in Jio's revenue and operating metrics?

Jio's revenue from operations increased 11.4% year on year to Rs 40,475 crore in Q2 FY27, from Rs 36,332 crore in Q2 FY26, and exceeded Rs 39,173 crore in Q1 FY27. Reported earnings before interest, tax, depreciation and amortisation, or EBITDA, rose 16.6% year on year to Rs 21,879 crore.

Jio's average revenue per user, or ARPU, was Rs 218.8 per month for the Q2 FY27 exit quarter, up from Rs 215.6 in Q1 FY27 and Rs 211.4 in Q2 FY26. EBITDA margin increased to 54.1% from 53.3% sequentially and 51.6% a year earlier. Monthly churn was 1.6%, unchanged from Q1 FY27 and below 1.9% in Q2 FY26.

EBITDA less cash capital expenditure was Rs 15,449 crore in Q2 FY27, up from Rs 10,129 crore in Q2 FY26 but below Rs 16,681 crore in Q1 FY27. Profit after tax was Rs 8,387 crore, compared with Rs 7,764 crore in the preceding quarter and Rs 7,375 crore a year earlier. These measures show that revenue, EBITDA and profit all increased over the reported year.

What opportunity does Jio identify for 5G and home broadband?

Jio identifies a projected rise in Indian mobile broadband penetration from 68% of population in FY26 to 88% in FY31P, its projected FY31 period. It cites broadband customers increasing from 1,002 million to 1,339 million, while total mobile customers rise from 1,266 million to 1,367 million over the same period.

For home broadband, Jio cites household penetration rising from about 20% in FY26 to about 46% in FY31P, with customers increasing from 64 million to 150 million. The presentation compares the FY26 Indian penetration estimate with more than 100% in China and the US, and 61% in Brazil. These are market estimates and projections cited by Jio, not forecasts of Jio's own subscriber base.

Jio also said it had more than about 51% customer market share in wireless broadband excluding FWA and machine-to-machine broadband. The cited market inputs use different reference dates, including March, June and September 2026. They therefore describe relative market positioning over the disclosed periods rather than a single like-for-like market-share series.

Conclusion

Jio's Q2 FY27 disclosure shows simultaneous growth in 5G and home broadband, with a 300 million 5G base, 542.4 million total customers and 15.1 million JioAirFiber subscribers. The rise in monthly data use to 44.2 GB, revenue to Rs 40,475 crore and EBITDA margin to 54.1% places higher usage alongside improved reported financial metrics.

The next measure to watch is progress against the market opportunity Jio presents through FY31P, including projected home broadband growth from 64 million to 150 million customers and mobile broadband growth from 1,002 million to 1,339 million. Jio also plans to deepen customer value through digital offerings, partnerships and home touchpoints, but the presentation gives no separate future revenue or subscriber targets for those services.