Fusion CX impacx agreement would add €11.9 million revenue

Fusion CX Limited has signed a binding agreement effective November 1, 2026, to acquire Germany-based impacx, a deal that would add about €11.9 million of 2025 revenue, around 250 employees and more than 270 clients, subject to regulatory and statutory approvals.

What has Fusion CX agreed to acquire in Germany?

Fusion CX has agreed to acquire 100% of the share capital of impacx solutions GmbH, tel-inform solutions GmbH and impacx services GmbH. Fusion BPO Services Limited, Fusion CX's United Kingdom-based wholly owned subsidiary, executed the share purchase agreement for the three German-incorporated companies, collectively called impacx in the November 13, 2026 announcement.

The agreement is binding and became effective on November 1, 2026, but Fusion CX has not described the acquisition as completed. The company said regulatory and statutory approvals are conditions to the transaction, while the announcement does not disclose a purchase price, a financing structure, a closing date or a timetable for receiving those approvals.

The transaction would be Fusion CX's first entry into the German market through its own delivery operations. Fusion CX said impacx would be its 17th acquisition overall, linking the proposed purchase to a wider acquisition record, although the announcement provides no figures for the value or outcome of the preceding 16 acquisitions.

What scale would impacx add to Fusion CX?

impacx recorded about €11.9 million of revenue in 2025 and has around 250 employees. The group serves more than 270 clients across Germany, Austria, Switzerland, the Netherlands, Belgium, Luxembourg, France and Great Britain, with nearshore partners in Croatia and Greece extending its delivery capacity.

By comparison, Fusion CX has more than 15,500 employees across 42 locations in 14 countries. impacx would therefore add a smaller workforce to Fusion CX's existing network, but it would bring delivery sites in Kleve and Krefeld and a client base in German-speaking Europe, where Fusion CX said it had not previously operated its own delivery presence.

impacx works with more than 20 established brands in telecom, insurance, retail and consumer goods through long-term sales and service partnerships. Pankaj Dhanuka, managing director and chief executive officer of Fusion CX, said one enterprise-client relationship has continued since 2003; impacx's customer-experience work dates from 1996, while its family-business roots date to 1846.

The around 250 employees provide outbound sales, second-level service and multichannel customer care in German, English, French and Dutch. This multilingual coverage differs from the geographic statistic of more than 270 clients because the client total includes eight European markets, while the announcement identifies four languages used by impacx's delivery teams.

How does the impacx Data Hub operate?

impacx brings the proprietary impacx Data Hub, an artificial intelligence (AI)-native platform used for AI voice bots, quality assurance and workflow control. The platform connects to more than 20 enterprise client systems, meaning the proposed acquisition includes an operating technology platform as well as customer-service employees and client contracts.

The Data Hub replaced impacx's legacy third-party customer relationship management (CRM) and telephony systems in November 2025. That replacement marked a move from third-party core systems to an in-house platform, while impacx has used AI in live client operations since 2018 and has Works Council agreements in place for AI deployment.

Fusion CX said the Data Hub is used across AI voice agents, quality processes and workflow management. Its own AI portfolio, developed through Omind, includes AI QMS, Accent Harmonizer, Sayin.ai and Semantify, but the announcement identifies the Data Hub separately as the platform acquired with impacx rather than as part of that existing Fusion CX portfolio.

The Data Hub also gives impacx a common technical base for enterprise integrations and virtual-front-office services. Its links with more than 20 enterprise client systems are distinct from impacx's work for more than 20 established brands, as the first figure concerns connected systems and the second concerns the brands served.

Why is tel-inform included in the acquisition?

The acquisition includes tel-inform, a subscription-based virtual front-office business serving around 250 professional practices and midsized companies. Its digital front-end services run on the cloud-based impacx Data Hub, which has its own front end and was built in-house by impacx.

Standardised processes on the Data Hub handle each client's individual workflow at scale, according to the announcement. Fusion CX said the platform is also the base for adding AI to tel-inform's secretarial service, setting out a disclosed development plan rather than reporting a completed rollout across all around 250 tel-inform customers.

The tel-inform business has a different customer profile from impacx's work for more than 20 established brands. Tel-inform serves professional practices and midsized companies through a subscription model, whereas the wider impacx group provides sales and service partnerships in telecom, insurance, retail and consumer goods.

Bernhard Sack, chief executive officer and owner of impacx, said taking the platform further required more scale and AI investment than a midsized German company could carry alone. His statement gives impacx's rationale for selecting Fusion CX, while the filing does not quantify the investment planned after the acquisition closes.

Conclusion

The proposed acquisition would combine Fusion CX's network of more than 15,500 employees across 42 locations in 14 countries with impacx's around 250 employees, about €11.9 million of 2025 revenue and more than 270 clients. It would also add the Data Hub, which replaced legacy CRM and telephony systems in November 2025, and tel-inform's around 250 professional-practice and midsized-company customers.

The next disclosed matter is the regulatory and statutory approval process for the binding agreement effective November 1, 2026. Fusion CX has identified impacx as its first German acquisition and 17th overall, but investors will need to watch for a closing announcement because the filing gives no completion date, consideration amount, financing details or post-acquisition performance target.