Bank of Baroda says 97% of transactions are digital in September

Bank of Baroda said 97% of transactions were completed digitally as of September 2026, alongside 932.92 crore digital transactions year to date. Its total digital loan sanctions rose 117% year on year to Rs 7,711 crore in Q2 FY 2026-27, driven by a 215% increase in retail sanctions.

How digital are Bank of Baroda transactions and customer acquisition?

Bank of Baroda reported that 97% of transactions were done digitally as of September 2026. The bank also said 94% of new savings-account acquisitions, 71% of new current-account acquisitions and 96% of new self-help-group acquisitions were completed digitally. The presentation provides no comparable prior-period percentages for these adoption measures.

Bank of Baroda recorded 932.92 crore digital transactions year to date through September 2026 and reported 20,231 digital touch points. Its infrastructure included 9,549 automated teller machines, 8,502 self-service passbook units, 2,084 cash recyclers, 48 digital service outlets, 18 digital banking units and 30 phygital branches.

Bank of Baroda also listed positions in selected payments categories, including second in Unified Payments Interface, or UPI, remittance and UPI Autopay, according to the National Payments Corporation of India. It listed second in debit-card issuance according to the Reserve Bank of India, third in Immediate Payment Service, or IMPS, beneficiary and fifth in UPI beneficiary.

Which Bank of Baroda digital channels grew fastest?

Bank of Baroda's fastest reported user expansion was in bob ₹ Pay, where users increased 141% from 17.74 lakh in Q2 FY 2025-26 to 42.79 lakh in Q2 FY 2026-27. Transaction value increased from Rs 1,364 crore to Rs 1,528 crore, a Rs 164 crore rise that was smaller proportionately than the reported increase in users.

Central bank digital currency, or CBDC, wallet users increased 88% from 9.57 lakh to 18.03 lakh over the same periods. CBDC transaction value rose from Rs 324 crore to Rs 371 crore, while WhatsApp Banking users increased 37%, from 1.49 lakh to 2.05 lakh.

Bank of Baroda's bob World users grew 5% from 341 lakh to 359 lakh, while transaction value increased by Rs 17,375 crore to Rs 1,01,877 crore. bob World Internet users rose 10%, from 126 lakh to 138 lakh, and its transaction value increased by Rs 44,814 crore to Rs 3,05,734 crore.

Bank of Baroda reported a contrasting debit-card pattern: its debit-card base declined 11% from 888 lakh to 791 lakh, while debit-card spending increased from Rs 2,640 crore to Rs 2,925 crore. The presentation therefore shows higher reported spending despite a lower reported card base in Q2 FY 2026-27.

What changed in Bank of Baroda's merchant ecosystem?

Bank of Baroda increased point-of-sale, or POS, turnover 24% from Rs 1,731 crore in Q2 FY 2025-26 to Rs 2,225 crore in Q2 FY 2026-27. The number of POS terminals increased from 0.55 lakh to 0.68 lakh, combining higher reported turnover with a larger terminal network.

Bank of Baroda issued 34.81 lakh UPI-QR codes in Q2 FY 2026-27, up 22% from 28.50 lakh a year earlier. However, UPI-QR turnover declined by Rs 177 crore, from Rs 16,186 crore to Rs 16,009 crore. The increase in issued codes was therefore not accompanied by higher reported QR turnover in this year-on-year comparison.

Bank of Baroda's bob World Merchant Gateway posted 44% growth, with turnover rising from Rs 4,997 crore to Rs 6,391 crore. Its merchant count increased from 7,854 to 11,271, while sound-box devices rose 50% from 1.74 lakh to 2.60 lakh.

How much did Bank of Baroda's digital lending grow?

Bank of Baroda's total digital sanctions increased 117% from Rs 3,550 crore in Q2 FY 2025-26 to Rs 7,711 crore in Q2 FY 2026-27. Retail digital sanctions were the source of the increase, rising 215% from Rs 1,991 crore to Rs 6,264 crore.

Agricultural digital sanctions moved in the opposite direction, declining 7% from Rs 1,559 crore to Rs 1,447 crore. Retail sanctions increased by Rs 4,273 crore, more than offsetting the Rs 112 crore fall in agricultural sanctions and producing the Rs 4,161 crore increase in total sanctions.

Bank of Baroda listed 14 digital retail products and three digital agricultural products. Retail products included Digital PL, Auto Loan, Two-Wheeler Loan, Retail Gold Loan, Solar Roof Top and D-PAL, while agricultural products were Agri Gold Loan, Digital KCC and Tractor Loan. bob ₹ Pay also offers pre-sanctioned credit for merchant payments, with Kisan Credit Card and Pradhan Mantri Mudra Yojana overdraft and cash-credit schemes identified as eligible.

What digital services is Bank of Baroda building?

Bank of Baroda identified bob World 2.0 as its platform for artificial-intelligence-powered capabilities, voice-enabled banking, personal finance management, hyper-personalisation and multi-layered security. Its personal finance management service is described as providing a unified view of accounts, loans and investments, while bob D-PAL provides digital loans against approved securities.

Bank of Baroda described bob World Lite as a feature-phone mobile banking application developed with Jio. The application includes QR payments, UPI-based fund transfers, bill payments, recharges, balance enquiries, profile management and transaction history, and is intended to provide banking access on affordable feature phones.

Bank of Baroda's Android-based automated teller machine proposition includes cash withdrawal and deposits, card services, UPI-based cash withdrawal and deposits, instant account opening, virtual credit-card issuance and instant personalised debit-card issuance. The bank also listed contactless ATM-NFC Tap & Transact and offline CBDC person-to-person transactions via near-field communication that can work without network connectivity.

Conclusion

Bank of Baroda's September 2026 disclosure shows digital activity across transactions, customer acquisition, payments and lending. The 97% digital transaction share and Rs 7,711 crore of digital sanctions sit alongside differing channel trends: bob ₹ Pay and CBDC users grew rapidly, merchant-gateway turnover increased, UPI-QR turnover declined, and retail lending offset lower agricultural sanctions.

What to watch next is Bank of Baroda's execution of bob World 2.0, bob World Lite and its Android-based automated teller machine services. The presentation discloses these planned capabilities, while the next results can show whether they affect transaction values, merchant turnover, user growth and the mix between retail and agricultural digital sanctions.