Go Digit’s claims ratio rises to 62.4% in September quarter

Go Digit General Insurance Limited reported a 62.4% claims ratio and a 95.9% combined operating ratio for the quarter ended September 30, 2026, while insurance revenue was Rs 2,720.49 crore and profit for the period was Rs 142.39 crore. The claims ratio increased from 59.3% in the preceding quarter and 48.2% a year earlier.

Why did Go Digit’s combined operating ratio reach 95.9%?

Go Digit’s combined operating ratio reached 95.9% in the September 2026 quarter because its disclosed 62.4% claims ratio and 33.5% expense ratio added to that level. The combined operating ratio was 92.4% for the preceding June 2026 quarter and 79.7% for the corresponding September 2025 quarter, increasing 3.5 percentage points sequentially and 16.2 percentage points year on year.

The claims ratio rose by 3.1 percentage points from 59.3% in June 2026 and by 14.2 percentage points from 48.2% in September 2025. The expense ratio increased by 0.4 percentage points from 33.1% in June 2026 and by 2.0 percentage points from 31.5% a year earlier.

Go Digit’s insurance service margin declined to 4.1% in the September quarter from 7.6% in June 2026 and 20.3% in September 2025. For the six months ended September 30, 2026, the combined operating ratio was 94.1%, compared with 83.9% for the six months ended September 30, 2025.

How did Go Digit’s insurance revenue and claims change?

Go Digit’s insurance revenue was Rs 2,720.49 crore in the September 2026 quarter, up from Rs 2,665.60 crore in the preceding quarter and Rs 2,674.85 crore in the corresponding quarter of 2025. The company reported that all quarterly insurance revenue came from contracts measured under the Premium Allocation Approach, or PAA, with no revenue reported from contracts not measured under PAA.

Incurred claims were Rs 1,968.03 crore, compared with Rs 1,847.84 crore in June 2026 and Rs 1,802.96 crore in September 2025. This was an increase of Rs 120.19 crore from the preceding quarter and Rs 165.07 crore from a year earlier. Go Digit also recorded Rs 269.19 crore of adjustments to liabilities for incurred claims and Rs 1.20 crore of losses and reversals on onerous contracts in the September quarter.

Total insurance service expenses were Rs 2,607.73 crore in the September 2026 quarter, compared with Rs 2,462.63 crore in June 2026 and Rs 2,130.85 crore a year earlier. Commissions were Rs 781.88 crore, versus Rs 789.42 crore in September 2025, while employee benefit expenses were Rs 95.48 crore, compared with Rs 99.10 crore a year earlier.

Net expenses from reinsurance contracts were Rs 69.72 crore in the September quarter, lower than Rs 88.94 crore in June 2026 and Rs 382.02 crore in September 2025. The insurance service result was consequently Rs 43.04 crore, down from Rs 114.03 crore in the preceding quarter and Rs 161.98 crore a year earlier, despite the Rs 45.64 crore year-on-year increase in insurance revenue.

What supported Go Digit’s September-quarter profit?

Go Digit reported profit for the period of Rs 142.39 crore for the quarter ended September 30, 2026, compared with Rs 378.61 crore in June 2026 and Rs 206.79 crore in September 2025. Profit before tax was Rs 190.18 crore, while current tax and deferred tax were Rs 3.93 crore and Rs 43.86 crore, respectively.

Investment income was Rs 368.40 crore, compared with Rs 606.47 crore in June 2026 and Rs 305.51 crore in September 2025. Investment revenue on financial assets not measured at fair value through profit or loss, or FVTPL, was Rs 422.99 crore, while other investment revenue was negative Rs 54.55 crore.

Insurance finance expenses totalled Rs 171.46 crore in the September 2026 quarter, including Rs 205.98 crore of finance expenses from insurance contracts and Rs 34.52 crore of finance income from reinsurance contracts. The net finance result was Rs 196.94 crore, compared with Rs 438.46 crore in June 2026 and Rs 153.18 crore a year earlier.

Other net expenses were Rs 49.80 crore in the September quarter, against Rs 13.38 crore in the June quarter. Basic earnings per equity share were Rs 1.54, down from Rs 4.10 in June 2026 and Rs 2.24 in September 2025; diluted earnings per share were Rs 1.53, compared with Rs 4.08 and Rs 2.23, respectively.

What do Go Digit’s balance sheet and segment figures show?

Go Digit reported total assets of Rs 29,650.91 crore as of September 30, 2026, compared with Rs 29,162.71 crore at June 30, 2026 and Rs 26,521.75 crore a year earlier. Policyholder investments were Rs 20,390.68 crore, shareholder investments were Rs 4,761.57 crore, and reinsurance contract assets were Rs 3,011 crore at the September reporting date.

Total liabilities were Rs 21,513.52 crore, up from Rs 20,980.20 crore at June 30, 2026, while total equity was Rs 8,137.39 crore, down from Rs 8,182.51 crore. Insurance contract liabilities were Rs 17,860.33 crore, compared with Rs 17,454.89 crore in the preceding quarter, and the solvency ratio under Indian Generally Accepted Accounting Principles was 2.40, versus 2.43 in June 2026 and 2.26 a year earlier.

Motor Third Party, or Motor TP, generated the largest disclosed quarterly insurance revenue at Rs 1,066.05 crore, ahead of Motor Own Damage, or Motor OD, at Rs 640.64 crore and health at Rs 393.08 crore. Motor TP reported segment profit of Rs 245.05 crore, while Motor OD recorded a segment loss of Rs 157.55 crore and health reported segment profit of Rs 6.40 crore.

Conclusion

Go Digit’s September 2026 results showed higher insurance revenue alongside a reduced insurance service outcome. Insurance revenue rose to Rs 2,720.49 crore, but the claims ratio increased to 62.4% and the expense ratio reached 33.5%, taking the combined operating ratio to 95.9%. The insurance service result fell to Rs 43.04 crore, while investment income was Rs 368.40 crore and profit for the period was Rs 142.39 crore.

The next results disclosure will show whether the September-quarter claims ratio of 62.4% and combined operating ratio of 95.9% change after the six-month combined operating ratio of 94.1%. Investors can also track the solvency ratio, which stood at 2.40 on September 30, 2026, versus 2.43 at the end of June 2026.